Q: What brew methods do you recommend?
A: For detailed brewing methods and preparation instructions, you can find the descriptions for all our products on our website. Each tea comes with specific recommendations to help you brew it to perfection
Q: Do you offer gift options?
A: Yes, we do offer gift options! You can choose from a variety of gift packaging and add a personalised message to your order. We we’ll ensure your items are beautifully wrapped and ready for gifting. If you need any assistance or have specific gift requests, feel free to contact our customer service team, and we’ll be happy to help
Q: What is your return policy?
A: We offer a hassle-free return policy to ensure your satisfaction. If you’re not completely happy with your purchase, you can return the item the date of delivery. Items must be unused, in their original condition, and in the original packaging. Please contact our customer service team to initiate a return and receive further instructions. We’re here to help with any questions or concerns you may have!
Q: Do you offer international shipping?
A: Yes, we do offer international shipping to many countries around the world. Depending on your location, shipping fees and delivery times may vary. To check if we can deliver to your country, please contact our customer support team with your shipping address. They will provide you with more specific information, including the available shipping options and costs for international orders. If you have any special requests or questions about international shipping, feel free to reach out, and we’ll be happy to assist you!
Q: Can I get an invoice for my order?
A: We do provide invoices for all orders. If you would like an invoice for your purchase, please contact our customer service team with your order details, such as your order number and the email address used for the purchase. They will be happy to send you a copy of the invoice promptly. If you need any further assistance or have specific requirements for the invoice, feel free to let us know, and we’ll ensure everything is taken care of.
Q: How should I store my tea?
A: To keep your tea fresh, store it in an airtight container in a cool, dry place, away from heat, moisture, and direct sunlight. Avoid storing it near strong odors, as tea can absorb scents. For loose leaf tea, use opaque containers to protect it from light. Proper storage will help maintain the tea’s flavor and quality for a longer time
Q: Do you offer Certified Organic ?
A: Yes, we do to offer Certified Organic products. All of our organic items are sourced from trusted suppliers who comply with rigorous organic farming standards and are certified by recognized certification bodies. We prioritize quality and sustainability, ensuring that these products meet the highest environmental and health-conscious criteria. For more information about our Certified Organic offerings, please check the product descriptions on our website or reach out to our customer support team. We’re always happy to assist and provide more details about our organic range!